Sector
Service Delivery
Chemonics helps public institutions deliver services that meet the needs of their users – citizens, civil society organizations, and private sector entities alike. From water and sanitation services, to health, education, and employment, Chemonics works with our public sector clients to develop solutions that enhance service delivery, while also improving public welfare, promoting social progress, and building trust.
Service Delivery Improvement
Building blocks to improve government services.
Chemonics provides both strategy and direct implementation support to help governments achieve lasting service delivery enhancements. Our customizable user-centered service delivery toolkit is diverse – from streamlining backend processes to establishing digital platforms for the enhanced management of information. These solutions support our public sector clients in reducing costs and leveraging synergies, and provide them with data and evidence to inform decision-making, track institutional performance, and ensure user satisfaction.
Capacity Strengthening and Training
Strengthening civil servants’ capacity to deliver services.
Chemonics designs and delivers customized training programs to enhance the skills and competencies of government officials. We train civil servants and build lasting capacity across a broad range of topics – from data management and smart procurement to project management, user engagement, and inclusivity. In parallel, we support user engagement to bolster transparent and accountable governance.
Citizen Feedback and Engagement
Fostering citizen dialogues.
Chemonics works with public sector leaders and communities to design feedback-driven service improvements. We use structured dialogue, user surveys, and citizen perception tools to identify service gaps and inform reforms. These approaches – often tied to performance metrics – ensure real-time adaptation and inclusion of under-represented voices. We also convene forums that bring together citizens, civil society, and officials to co-create and monitor solutions.
Impact in Numbers
Tanzania289
Health facilities implementing a Chemonics-supported quality improvement approach, which identified service delivery gaps and improved maternal and child nutrition outcomes.
Jordan27
Municipalities supported in developing solid waste management improvement plans which optimized waste collection routes, increased collection frequency, and introduced new cleaning equipment.
Colombia122
Mobile justice brigades deployed to provide legal services to 12,875 people across underserved and conflict-affected municipalities.Case Studies
Streamlining Service Delivery: One-Stop Service Delivery Shops for Venezuelan Migrants and Colombian Returnees
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