Case Study

Promoting Regulatory Reform, Policy Advances, and Legal Framework Improvements in Kosovo

Transforming Systems for a More Just Kosovo
Regulatory Reform and Policymaking

The Challenge

Kosovo’s government agencies have faced persistent challenges in delivering transparent, accountable, and citizen-responsive governance due to fragmented legal frameworks, limited digital infrastructure, and underdeveloped policymaking processes. Despite progress in democratic consolidation, the justice sector remained inaccessible to many, digital transformation lacked institutional clarity and capacity, and economic governance reforms were often disconnected from public feedback and private sector needs. These systemic gaps hindered the government’s ability to implement inclusive reforms, modernize service delivery, and build public trust.

Our Solution

Bridging Gaps through Tech and Regulation

  • Policy Advisory Services: Chemonics provided critical support to Kosovar counterparts in their efforts to advance cohesive justice, as well as economic and governance reforms. For example, we helped institutionalize procedural justice principles through court-level policies and a national implementation framework. The Kosovo Judicial Council adopted and later implemented both the policies and the framework, contributing to improvements in the fairness, transparency, and accountability of the justice system.
  • Systems Support: Chemonics strengthened Kosovo’s digital justice infrastructure by designing and deploying open-source platforms that streamlined regulatory and administrative processes. Tools like e-Bankruptcy and e-Filing reduced delays and improved access to justice; integration with the national eKosova platform enabled secure, user-friendly services. These systems replaced multi-day, in-person procedures with efficient digital workflows, demonstrating how systems support can modernize service delivery and embed citizen-responsive governance.
  • Regulatory Advisory Services: To support regulatory reform, we provided support across diverse sectors. We reviewed and clarified the legal mandate of the Agency for Information Society and the Digital Transformation Unit, aligning them with the national-level e-Government Action Plan. We also supported the Government of Kosovo in advancing legislation and regulations for trade, construction, e-commerce, and legalization of commercial and residential structures.

The Impact

Stronger Institutions, Greater Trust, Better Governance

Chemonics’ cross-cutting support helped modernize Kosovo’s legal and regulatory frameworks, embed digital solutions, and enhance institutional capacity. These efforts improved transparency, accountability, and citizen trust in public institutions. By integrating policy reform with digital innovation and inclusive governance, Chemonics helped Kosovo take meaningful steps toward a more responsive and equitable public sector.