Using state-of-the-art business process management and e-government information technology, Chemonics implemented USAID’s Threshold Country Plan in Albania as a way to halt corruption. The project built an integrated system that responds to the needs of people within and outside of the government.
In the project’s first year, the team opened the National Registration Center, an important step in improving Albania’s business environment. Through this Center and networked service windows in 11 municipalities, registering a new business has become a seamless process, requiring only one application at a cost of about one U.S. dollar and easy online access to all registration data.
To attain transparency and eliminate corruption, the team finalized a new European Union-compliant procurement law. It launched a public website where bidding documents can be downloaded free of charge and installed a complementary electronic procurement system to submit bids. The number of online visitors jumped from 20 per month to more than 20,000 per month.
Tax administration e-systems, including downloadable tax forms, electronic filing and payment, and electronic access to account information, allowed taxpayers to avoid person-to-person contact with tax inspectors who were known to extort bribes. The project team also supported the Albanian government in creating a new agency to coordinate information technology use across government agencies.
Institutional reform coupled with an array of e-governance solutions paved the way for smooth interactions between the Albanian government and its citizens and businesses. Albanians can now rest assured of a level playing field when they start a new business, bid on public contracts, and pay their taxes.
- 85,000 new business applications processed with 18,000 new businesses registered
- 95 percent awareness of National Registration Center among private businesses
- 90 percent user satisfaction with National Registration Center
- 30,000 business taxpayers using e-services
Project Duration: 2006 – 2008