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Certified Operators Manage Scarce Water Resources in Jordan

To ensure that a limited fresh water supply meets growing local demand in the region, the Jordan Operations and Maintenance Training Program assisted partners in establishing a training and certification program to support water sector infrastructure. 
With growing water demands stressing fresh water supplies in Jordan and the Middle East and North Africa region, efficient usage of water sector infrastructure and human resources is paramount. Working with USAID, the Jordanian government, universities, and local corporatized water utilities, Chemonics implemented the Jordan Operations and Maintenance Training Program to support effective certification regulations, technical courses, and professional exams for key water sector operators to sustain infrastructure and maximize this scare resource. 
The program worked with local stakeholders to establish the institutional framework, board of certification, and partners for Jordan’s first fully recognized and legal occupational certification program. This includes clearly defined standard operations and maintenance procedures, matching training to job requirements, identifying competent staff through a regulated certification process, and serving regional demand for qualified operations and maintenance personnel.


As a result of project efforts, the secretary general of the Water Authority of Jordan issued a binding instruction making compliance with the requirements of the mandatory Jordan Water Operators Certification and Training program. The CAQA bylaw was approved authorizing the accreditation of the Jordan program, licensing of training providers and issuance of operator licenses to employees who meet the requirements including passing tests conducted/sanctioned by CAQA. In the Fall of 2012, CAQA accredited the Jordan program, licensed BAU as the training provider, and began issuing licenses to operators who have taken the OMT training and passed the tests. 188 Jordanian operators, managers, and engineers received 324 legally recognized certifications and licenses.

The program also contributed to improving water quality to protect public health, optimizing productivity of water and wastewater treatment facilities, reducing non-revenue water losses, and creating job and career opportunities for youth, rural workers, and women. With assistance from the program, a cohesive team of concerned Jordanian government groups and water utilities is committed to developing operators with the knowledge and skills necessary to improve overall sector performance and facility sustainability throughout Jordan.
To further contribute to the sustainability of the Jordan program and the regional expansion of operator certification, ACWUA worked to enter into long term collaborative relationships with ABC and OWP/CSUS that will extend beyond the completion of OMT. And as Chemonics worked to expand this beneficial program to other countries in the Middle East and North Africa, the project worked to ensure the availability of clean water for development.
Project Results 
  • Training milestones.
    • 6 training programs composed of 17 courses designed
    • 404 water and wastewater operators trained
    • 26 operators completed a training-of-trainers course
    • 12 operators completed a training developer course
    • 16 operators completed an on-the-job training course
  • Performance impact. Pilot results are helping to build support throughout the water sector. The following impact has been reported at plants where operator training is being implemented:
    • Reduced citations for substandard water and effluent quality
    • Reduced unplanned maintenance shutdowns
    • Reduced maintenance costs
    • Reduced safety reports and accidents
    • Improved teamwork and communications
Project Links:

Final Report


Project Duration: 2008 - 2012


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